Sangre de Cristo Internal Medicine

Collaborative online adult primary healthcare Consultants: Colorado, USA

Terms and conditions of use policy

 

Welcome

Welcome to SDCIM's website and online services (the "Site"), an online information and communications service provided by SDCIM. This policy is intended to cover the uses for all of the Site, although additional conditions, restrictions and privacy policies may apply.

Health care disclaimer

The content, products and services offered herein are here to educate consumers on health care and medical issues that may affect their daily lives. Nothing in the content, products or services should be considered, or used as a substitute for, medical advice, diagnosis or treatment. This site and its services do not constitute the practice of any medical, nursing or other professional health care profession and does not constitute medical advice, diagnosis or treatment. You should always talk to your health care provider for diagnosis and treatment, including your specific medical needs. None of the products or services offered through this website represents or warrants that any particular service or product is safe, appropriate or effective for you. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. If you are in the United States and are experiencing a medical emergency, please call 911 or call for emergency medical help on the nearest telephone.

Terms of use

Use of the Site is subject to the following terms of use. SDCIM may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on the Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use. 

Intended for users 18 and older

The Site is intended for use by individuals 18 years of age or older. This website is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site.

You agree that you will not:

Upload or transmit any communications or content of any type that may infringe or violate any rights of any party

Use this website for any purpose in violation of local, state, national or international laws

Use this site as a means to distribute advertising or other unsolicited material to any third party

Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity

Attempt to disable, "hack" or otherwise interfere with the proper functioning of this website

If you use any part of the Site requiring secure access, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Order limitations

We reserve the right to reject any order you place with us, or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the email address you gave us when you placed the order.

Termination of use

SDCIM may, in its sole discretion, terminate your account or your use of the Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination.

SDCIM reserves the right to change, suspend or discontinue all or any aspects of the Site at any time without prior notice.

Blogs and interactive media

If you or your representatives use blogging features or otherwise post information to the Site or its related social media derivatives, you give SDCIM the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from and otherwise use your submission for any purpose, in any form, and on any media.

If you use blogging features or otherwise post information to the Site, you agree you will not:

Post material that infringes on the rights of any third party, including intellectual property, privacy or publicity rights

Post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by SDCIM in its sole discretion

Post advertisements of solicitations for business

Post chain letters or pyramid schemes

Impersonate another person including but not limited to a spouse, child or sibling

Allow another person to use your credentials for posting or viewing comments

Post the same note more than once or "spam"

SDCIM reserves the right (but is not obligated) to do any or all of the following:

Remove communications that fail to conform with these terms of use

Terminate a user's access to the entire Site or specific features such as the blog

Edit or delete any communications posted on the blog features, regardless of whether such communications violate these standards.

eCommerce

One-time charges. A valid credit card number, expiration date and card security code is required for all purchases. If we are unable to charge the full cost of your purchase to the credit card you provide, we may cancel your order or request an alternate form of payment. SDCIM's designated credit card processor will collect your credit card information and related personal information for its use in processing your payment for the products or services ordered by you. Any complaints or grievances regarding the processing of your payment should be addressed to SDCIM at the contact information given below. You understand that the prices for products and services may be changed from time to time, but that the website will reflect current prices.

Responsibility for charges and fees. You are solely responsible for all charges and applicable fees (including delivery charges, taxes and any fees assessed by your bank) associated with your order.

Indemnification

You agree that you will indemnify SDCIM against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to materials you have posted or other actions taken by you on the Site.

 

Disclaimers

YOU UNDERSTAND AND AGREE THAT THE SDCIM SITE AND ANY SERVICES, CONTENT OR INFORMATION CONTAINED ON OR PROVIDED BY SDCIM SITE IS PROVIDED ON AN "AS IS" BASIS. SDCIM DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE OR ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE. IN ADDITION, SDCIM DOES NOT GUARANTEE THAT USE OF SDCIM SITE WILL BE FREE FROM TECHNOLOGICAL DIFFICULTIES INCLUDING, BUT NOT LIMITED TO, UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, VIRUSES OR WORMS, AND YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

Errors on SDCIM Site

Content, prices, and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and SDCIM reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SDCIM will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, contact SDCIM to review issues of concern.

Limitations of liability

THE USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK, AND IN NO EVENT SHALL SDCIM BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Links to third party websites

The Site contains links to other sites operated by third parties. These links are available for your convenience and are intended only to enable access to these Third Party Sites and for no other purpose.

SDCIM does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third Party Site or its content. A link to a Third Party Site on the SDCIM Site does not constitute sponsorship, endorsement, approval or responsibility for any Third Party Site. SDCIM makes no representation or warranty as to any products or services offered on any Third Party Site. The conditions of use and privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites.  You agree that any media is limited in its accuracy by the nature of time dated material and should always be considered in that light.

 

Contact information

If you have any questions about the Service, please contact SDCIM at 719-542-3100

Adapted for use by Sangre de Cristo Internal Medicine (SDCIM) from the Mayo Clinic website published terms and conditions

Updated 9.23.2017

Medical Records and e-Communication Procedures

MEDICAL RECORDS

1.  For release directly to individual current or former patients or confirmed representatives (Insurances, Hedis requests, Legal, Consented Family etc):

          a.  For current patients, contact SDCIM through your patient portal and message us with your request for records or contact us to set up your portal and message us with your request for records once the portal is active.  If you do not desire a portal, deliver your standard release of information request with wet or electronic signature in person or by email to ma2@sdcim.com.  For former patients, your records are in hibernation and your portal is inactive.  Please deliver a standard release of information request with wet or electronic signature in person or by email to ma2@sdcim.com.  In all  cases, in addition to the consent, make sure to inform SDCIM of the needed records as outlined in section b below.  If your medical records request is not via portal or not in person, please also fill in, notarize and return (email to  ma2@sdcim.com) the identity verification form for review and verification.

          b.  For all entities, send request for records via the patient portal or via standard release of information consenting, deliver your request for preparation of your records to SDCIM (either all or whatever portion thereof by year).   Please note that "all" records are only those records we have generated by our in office encounters and records/data we have received from other locales and uploaded to our system to facilitate your ongoing clinical care but it does not include every possible record throughout the medical community.  Records will be placed on a password protected thumbdrive with password delivered under separate cover.  Also confirm your modality of delivery (in person pickup with photo ID required or US postal service signature confirmation delivery).  Records consented through the portal and under 8 megabytes in size can also be delivered by encrypted email to avoid shipping charges (unfortunately at this time, the portal does not allow for return of large volume data files).

                    1.  Cost for records preparation is 25.00 per 3 megabytes of data.  There is also a $10.00 charge for the thumbdrive and a $10.00 shipping charge (if delivery is desired by US mail we are required to send certified with recipient signature required).  Payment is required by credit card PRIOR to delivery and can be made in the SDCIM store.  SDCIM will inform you of total cost.  Patients who utilize the portal for consenting will receive a 10% discount off the total cost of record preparation.

                    2.  For institutional representatives only (Insurances, Hedis requests, Legal etc.), we can deliver the records as above OR by secure email or secure platform upload (secure electronic delivery eliminates the shipping charge).  For large volume HEDIS requests we can process as above or schedule in office EHR access by appointment at the charge of 50.00 per hour.  Payment is required by check or credit card PRIOR to delivery and can be made in the SDCIM store.  SDCIM will send an invoice.

For those with portal access and to consent records release, log in to your personalized patient portal account via the link below and message us as follows;  "please prepare my medical records for all (or specific dates) and I will pick up in person with my photo ID (or deliver by US mail) and I am (am not) ok with receiving my records by encrypted email to the email address used to set up my portal account if the file is less than 8 megabytes in size"

Please remember to keep your portal login credentials secure, SDCIM does not have access to your login credentials

2.  For release directly to health care teams:

          a.  For active patients needing ongoing care coordination with specialist teams:  any records are released to your care team free of charge by verbal care coordination or standard consenting request in either encrypted email or electronic fax format and after destination verification.  Please realize that your patient portal can also allow you as an SDCIM patient real time access to these same records by smart phone, notebook or computer for delivery to said care team.

          b.  For any patient transitioning (or who has previously transitioned) care from SDCIM to an alternative primary team:

                    1.  One complimentary set of records will be delivered directly, if desired, to your properly consented new primary team consisting of:  a health summary, all office visit notes and your most recent labs, colonoscopy, mammogram, ekg, chest xray, pap smear, dexa scan.

                    2.  Any custom requests varying from the above complimentary records release guidelines or any "repeat" requests to additional teams will be processed as under #1 at top of page as direct release to individual patient.

                    3.  Please note that if primary care is transitioned from SDCIM, your chart is hibernated in our records and your portal becomes inactive, thus records consenting will need to be done by standard release of information request as outlined above.

3.  Please check your spam blocker if for some reason you are not finding our registration email. 

4.  Please make sure your browser, platform and antivirus software are up to date with the appropriate firewall settings

5.  Regarding e-communication:

     SDCIM Electronic Communication for patients (e-communication) Guidelines:
- Please regard all e-communication as non urgent and NOT to be used for acute questions or acute illness.  We try to answer most e-communication within 72 hours.  If in doubt, proceed to urgent care or ER.
-Please note that the most secure method of e-communication is by the portal.  It allows us to securely verify your identity upon receipt of an e-communication.  While SDCIM uses encrypted email for responding to email, your personal use of sending services like facebook, gmail, outlook, yahoo etc may not be encrypted or secure.  Again we prefer to use all e-communication by portal.  Please sign up for this service in our office.
-If your e-communication issues are complex, we may call and schedule an office visit.
-Please do not text messages to our answering service or call back numbers.  Leave a voice message or call back number as directed through the answering system if you call after hours and need to leave a message.  E-communication is a service offered for your convenience and SDCIM is not responsible for information lost through use of intermediary applications.

6.4.2018