Medical records procedures for those with a portal account

1.  Message SDCIM through your portal account and request records as ALL or portions thereof  BY YEAR(s).  Please note that the portal itself functions primarily as a consent and communications conduit.  Only limited "single items" can be transmitted via portal messaging or downloaded from your portal dashboard.  For larger volume or custom requests, see instructions below.

2.  Cost for records is 25.00 per 3 MB of data (or portion thereof).  We will invoice you by return portal message and after payment is received through ONLINE BILL PAY ONLY (please check out on online bill pay with the same name and/or email you used for your portal set up), we will return records to you either by secure email (the email address you used to set up your portal account for file sizes under 8 MB) or Password protected thumb drive by US mail for file sizes larger than 8 MB or if no email address is available (password returned by portal, thumb drive sent by certified signature required US mail, additional 20.00 charge for thumb drive and postage).  You can also consent and pick up medical records in person in the office to eliminate the 20.00 additional charge.  Photo ID is required.

3.  For medical records sent to you by encrypted email, make sure to download them immediately into your files as the email contents expire after 7 days.

**Please note that if you have your new doctors office request records in establishing care, the health summary, last office visit note and most recent labs, cxr, ekg, colonoscopy, mammo, pap and dexa will be sent to the new doctor as a 1 time complimentary file free of charge.  The patient is responsible for charges associated with any "custom requests" beyond these items as noted above.